Word of mouth has a comment section.

Your reviews don’t tell the whole story.

People talk about your business when you’re not there. We turn those public conversations into a report: what gets you recommended, what makes people hesitate, and what’s worth checking.

Get your first report free Show me how it works

Made for your business. Backed by the original comments.

An original miniature neighborhood with a restaurant, studio, corner shop and coffee kiosk, plus trees, outdoor tables, a bicycle, and people walking and using their phones.

FacebookAlexno tables so we ate across the streetSee what this tells us TikTok@savannahbornthe tres leches at juniper house alone is worth the driveSee what this tells us

Illustrative neighborhood and comments.

A public group. A recommendation. No tag to your business.

The view from outside

The next generation of word of mouth.

Staff feedback and reviews matter. Public conversations add the recommendations, doubts, and choices people may never mention to your team.

Someone asks where to go. Someone else names your business. A third person adds a reason to try it—or a reason to think twice.

That is part of your reputation, too.

How it works

A comment becomes a finding.

We read what people say about you in public, pull out what matters, and put it in a report you can act on.

What you take away

A clearer picture.
Something to act on.

A private report that brings the important conversations together, so you can spend less time searching and more time deciding what to do.

A concise decision brief: The strengths to protect, the friction to check, and the questions worth asking.
The original words, in context: See what was said, where it appeared, and the conversation around it.
A practical next step: Specific things to investigate or test, with the limits of the evidence made clear.

Public conversation is a view into customer experiences, not a survey of everyone who visits. Your report says what the evidence supports and what still needs checking.

grapevine.Private report

Juniper House

Restaurant · Savannah, GA

What deserves your attention.

ProtectThat dessert is a reason to go.
TikTok · under a local food video“the tres leches at juniper house alone is worth the drive”
Next stepName it on your menu board and your Google listing.
CheckNo table, no visit.
Facebook · a public local group“no tables so we ate across the street”
Next stepTry a waitlist text on Friday and Saturday nights.
AskThe website left them guessing.
Local forum“couldn’t tell if they take reservations, just showed up”
Next stepSay whether you take bookings at the top of your website.

Fictional business and comments. Your report follows the evidence available for your business.

A few good questions.

Is this just another review report?

Reviews are useful context. Our focus is the public conversation around them: recommendations under videos, local discussions, specific praise, objections, and comparisons that may never appear on your own business page.

Is it only for restaurants?

No. The example uses a restaurant because the situation is easy to recognize. The research starts with your business and market. What we can learn depends on the public conversation available.

Which platforms do you research?

Our proven sources include TikTok, public forums, and YouTube, with more limited Facebook coverage. Availability varies by business and source. Your report names what we used and the gaps. We do not currently include Reddit or promise Instagram coverage.

What if there isn’t much being said?

We say so. Sparse evidence stays sparse. We may be able to explain more about the surrounding market than your business specifically, but we won’t turn a handful of comments into a claim about all your customers.

Do I need to connect my accounts?

No. This research uses public conversation, rather than your private messages or customer database. You do not need to hand over your business account credentials.

When will I receive the report?

We confirm scope and timing after checking your business and the available evidence. A quiet local business and a group of busy locations need different research. We’ll agree on the plan before we promise a delivery date.

What happens after the free report?

We can discuss follow-up research separately if it would be useful. Requesting your first report does not start a paid subscription or commit you to ongoing work.

Your first report.
On us.

Tell us your business, where it is, and what you'd like to find out. No payment or subscription to request it.

Talk to us

Or email info@getagenthelp.com